At Plytra, we stand behind the quality of our products and want you to be satisfied with your experience. Please read our policy carefully, as all sales are considered final except under the conditions outlined below.
Refunds are available only under the following conditions:
The item received is incorrect due to an error on our part.
The item arrives damaged during transit (photo proof required).
The order never arrives within the maximum delivery window covered by our shipping partners.
Refunds will not be provided in the following cases:
Orders marked as delivered by the carrier but claimed missing.
Delays caused by shipping carriers, customs inspections, or factors outside our control.
Customer regret, dissatisfaction with results, or “change of mind” purchases.
Opened, used, or tampered products (due to the sanitary nature of our items).
Shipping costs (all shipping fees are non-refundable).
Due to the fragile and sanitary nature of our products — especially natural Batana Oil and related items — we do not accept returns or exchanges once products have shipped. This policy ensures product safety, freshness, and quality for every customer.
Orders may be canceled within 12 hours of purchase. Once processing has begun or the order has shipped, cancellations are not possible.
If your order arrives damaged or incorrect, please contact us at within 14 days of delivery with your order number, description of the issue, and a photo. We will review your case and arrange a replacement or refund if eligible.
At Plytra, we work with trusted fulfillment partners to deliver your order as quickly and securely as possible. Please review our shipping terms carefully before purchasing.
Orders are typically processed within 2–7 business days.
Once processing is complete, you will receive a shipping confirmation with a tracking number.
Please ensure your shipping address is correct at checkout. We are not responsible for delays or losses caused by incorrect addresses.
Standard delivery to the United States and Canada is usually 7–21 business days.
Delivery times are estimates provided by carriers and are not guaranteed.
Delays may occur due to customs inspections, shipping carrier issues, weather, or other factors outside our control.
Shipping costs are calculated at checkout and are non-refundable.
Customers are responsible for any customs duties, taxes, or import fees charged by their country.
Once an order is marked delivered by the carrier, Plytra is not responsible for lost or stolen packages. Customers must contact the carrier directly for claims.
If your order is significantly delayed or does not arrive within the maximum delivery window, please contact us and we will assist in investigating the shipment.
If your order arrives damaged, please contact us within 14 days of delivery with your order number and photo evidence. We will review your case and arrange a replacement or refund if applicable.
While our primary focus is North America, we do ship internationally where possible. Customers are responsible for any customs delays, duties, or restrictions in their country.
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.